圖標 Ombudsman actions

In order to redress illegal or unjust administrative acts or procedures, the CCAC initiates investigations according to law into complaints against public departments or entities over administrative illegalities and maladministration.

1In accordance with Articles 2-A, 3 and 4 of the , the Commission Against Corruption of Macao (CCAC) aims, within its scope of activity, at taking actions to prevent and combat crimes of corruption and related fraud crimes within the activities of the public sector and of the private sector; carrying out acts of prevention and investigation with regard to crimes of corruption and related fraud crimes committed in relation to electoral registration and to the elections; and performing ombudsman actions in the context of the activities of public administration, legal persons, companies either public or having a majority of publicly-owned capital, concessionaires of public services or of commercial exploitation of assets belonging to the public domain by promoting the protection of the rights, freedoms, safeguards and legitimate interests of the individuals. The ombudsman actions may also focus on relationships between private individuals involving a special relation of dominance, within the scope of the protection of rights, freedoms and safeguards. Click here for details

2The CCAC encourages complaints/reports to be filed under real names so that it may effectively communicate with the complainants/informants and follow up and handle the matters reported (Please provide your real name, identity document number and accurate contact information, etc.). Moreover, the complainant should also make available as much information as possible about the involved departments, personnel, time, location, details of the incident, and relevant documents and information that come to his knowledge or owned by him, such as his correspondence with relevant departments so as to facilitate the carrying out of subsequent investigation work.

3The CCAC may refer the complaint or report to the competent authorities for follow-up in accordance with the law. In principle, it will seek consent from the complainant before making the decision of referral. Click here for details

4The activity of the CCAC is independent from the administrative or judicial remedies established by law and does neither suspend nor interrupt the continuity of any time limits of any nature. The complainant should be aware of the relevant statutory period of lodging an administrative or judicial appeal in order to protect his own rights. Regarding the decisions of archive or the rendering of recommendations/suggestions by the CCAC, there is not any mechanism for lodging an administrative or judicial appeal.

5The rules on justice secrecy under the and the shall apply to investigations and inquiries carried out by the CCAC. The documents and data collected during the investigation, including those provided by the complainant, will not be returned once they become a part of the investigation file.

6The CCAC will upload the basic follow-up progress of the investigation file to the online complaint platform. The complainant may log in to the online complaint system to check the follow-up progress anytime by using the enquiry code he has received when lodging the complaint. For more detailed information, the complainant should call 2836 1212 for arrangement for the procedure for face-to-face communication.

7As bound by the rules on secrecy, the CCAC shall not leak out any information in the investigation file. However, if the complainant, interest party or any other entity makes a written request for obtaining the relevant information or its copy with justifiable reason, the Commissioner Against Corruption will, depending on whether or not compliance with the rules on justice secrecy can be exempted in the case, make the decision to approve or reject the request.

8According to the law of Macao, whoever involves in falsity of testimony or statement, calumnious denunciation or simulation of crime shall be subject to criminal liabilities and the relevant responsibilities, including those provided for in Articles 323-330 of the Click here for details

1In person:

CCAC - Complaint Management Centre

Address: Alameda Dr. Carlos d' Assumpção, Edif. "Dynasty Plaza", 14.o Andar, NAPE, Macau

Report Hotline: (853) 2836 1212

Branch Office at Areia Preta

Address: Rua 1.o de Maio, n.os 68-72, Edf. U Wa, r/c, Areia Preta, Macau

Tel: (853) 2845 3636

Fax: (853) 2845 3611

Office Hour:
09:00~13:00, 14:30~17:45 (Mondays to Thursdays)
09:00~13:00, 14:30~17:30 (Fridays)
Branch Office at Taipa

Address: Rua de Nam Keng, Edf. Nova City, Bloco 4, r/c, Loja C, Taipa

Tel: (853) 2836 3636

Fax: (853) 2884 3344

Office Hour:
09:00~13:00, 14:30~17:45 (Mondays to Thursdays)
09:00~13:00, 14:30~17:30 (Fridays)

2By telephone:

Report Hotline: (853)2836 1212

3By mail (Post/Fax):

Address: Avenida Xian Xing Hai n.o 105, Centro Golden Dragon, 17.o Andar, Macau

Fax: (853)2836 2336

4Online: