圖標 Scope of Activities - Launching investigations

To investigate into cases related to administrative complaint

In order to redress illegal or unjust administrative acts or procedures, the CCAC initiates investigations according to law into complaints against public departments or entities over administrative illegalities and maladministration.

1When lodging a complaint, the complainant shall provide contact methods so that he/she can be reached and given the response. At the same time, the complainant shall also provide the relevant information he/she knows or possesses, such as the documents exchanged with the relevant government department, so that the CCAC will be able to conduct a more comprehensive analysis on the complaint.

2For a case which is merely related to the complainant's own interests, when the CCAC deems it necessary to request for information from the competent department or refer the complaint to the competent department and in this case it is possible to reveal the complainant's personal data to the department, the CCAC will request for the complainant's consent in advance and the complainant may waive the complaint at any stage of the investigation.

3The CCAC is an independent agency (Article 2 of Law no. 10/2000) which is neither the superior nor supervisory entity of any department and it is not eligible to handle any administrative complaints or judicial lawsuits. Therefore, the activity of the CCAC is not subject to the provisions under the Code of Administrative Procedure in terms of form and time limit. Also, it neither suspends nor interrupts the continuity of any time limits for administrative appeal or judicial review (Article 10 and Paragraph 1 of Article 12 of Law no. 10/2000).

4Comprehensive analysis and conclusion will not be made until all information from the complainant and the complainee have been collected. Under normal circumstances, the CCAC's will take up a stance with respect to the complaint within 30 working days after all information is obtained.

5The stance adopted by the CCAC has no binding effect on any individuals (including the complainant) or entities (including government departments and judicial agencies) (Articles 4, 10 and 12 of Law no. 10/2000). Therefore, it is impossible to file any administrative or judicial appeal against the CCAC's decisions, of archiving the case or rendering recommendation/suggestion.

6If the complainant desires a decision/judgment with binding effect on the relevant department/entity in order to protect his/her interests, e.g. claiming for compensation, he/she shall file a complaint to the competent body (the one entitled to make the decision with binding effect) by judicial means.

7In accordance with the law, the CCAC will notify the complainant of its final stance regarding the complaint and will neither review nor make any other responses on the same complaint unless the complainant provides new facts or evidence.

8The cases handled by the CCAC are subject to the regime of secrecy of justice. (Paragraph 5 of Article 6 of Law no. 10/2000). If the complainant needs a copy of the written records, he/she should make a written request with reason and the Commissioner Against Corruption will decide whether to approve the request depending on whether the reason that justifies non-application of the regime of secrecy of justice exists.

1In person:

Complaint Centre of CCAC

Address: Alameda Dr. Carlos d' Assumpção, Edif. "Dynasty Plaza", 14.o Andar, NAPE, Macau

Report Hotline: (853) 2836 1212

Branch Office at Areia Preta

Address: Rua 1.o de Maio, n.os 68-72, Edf. U Wa, r/c, Areia Preta, Macau

Tel: (853) 2845 3636

Fax: (853) 2845 3611

Office Hour: 09:00~19:00 (Mondays to Fridays)

Branch Office at Taipa
(Temporarily closed to the public from 2nd August 2021 due to interior renovation works, which will last for about six months.)

Address: Rua de Nam Keng, Edf. Nova City, Bloco 4, r/c, Loja C, Taipa

Tel: (853) 2836 3636

Fax: (853) 2884 3344

Office Hour: 14:30~19:00 (Mondays to Fridays)

2By telephone:

Report Hotline: (853)2836 1212

3By mail (Post/Fax):

Address: Avenida Xian Xing Hai n.o 105, Centro Golden Dragon, 17.o Andar, Macau

Fax: (853)2836 2336

4Online:

Investigation reports and recommendations

Following probe and analysis of complaints or information obtained in accordance with law, the CCAC will reflect the situations in its investigation reports and/or render suggestions to relevant entities.

Investigation Reports or Recommendations