Channels for lodging complaints and reports
In person
By telephone
By mail (Post/Fax)
Online
Complainants may lodge in-person complaints or reports at the following places during office hours. To reduce waiting time, advanced appointments are recommended.
| Office Hour: | 09:00~13:00, 14:30~17:45 (Mondays to Thursdays) | ||
| 09:00~13:00, 14:30~17:30 (Fridays) |
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| Address: | CCAC - Complaint Management Centre | Alameda Dr. Carlos d' Assumpção, Edf. "Dynasty Plaza", 14.o andar, NAPE, Macau |
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| Branch Office at Areia Preta |
Rua 1.o de Maio, n.os 68-72, Edf. U Wa, r/c, Areia Preta, Macau |
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| Branch Office at Taipa |
Rua de Nam Keng, Edf. Nova City, Bloco 4, r/c, Loja C, Taipa |
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| In-person complaint appointment platform: |  |
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consult a map
consult a map
consult a mapBy telephone
| Report Hotline: | (853) 2836 1212 |
By mail (Post/Fax)
| Address: | Avenida Xian Xing Hai n.o 105, Centro Golden Dragon, 17.o andar, Macau |
| Fax: | (853) 2836 2336 |
Online
| Online complaint platform: |  |
