Channels for lodging complaints and reports
In person
Complainants may lodge in-person complaints or reports at the following places during office hours. To reduce waiting time, advanced appointments are recommended.
 
Office Hour: 09:00~13:00, 14:30~17:45 (Mondays to Thursdays)
  09:00~13:00, 14:30~17:30 (Fridays)
 
Address: CCAC - Complaint Management Centre Address: Alameda Dr. Carlos d' Assumpção, Edif. "Dynasty Plaza", 14.o andar, NAPE, Macau

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  Branch Office at Areia Preta Rua 1.o de Maio, n.os 68-72, Edf. U Wa, r/c, Areia Preta, Macau

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  Branch Office at Taipa
 
Rua de Nam Keng, Edf. Nova City, Bloco 4, r/c, Loja C, Taipa
 

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In-person complaint appointment platform: complaint
 

By telephone
Report Hotline: (853) 2836 1212
 

By mail (Post/Fax)
Address: Avenida Xian Xing Hai n.o 105, Centro Golden Dragon, 17.o andar, Macau
Fax: (853) 2836 2336
 

Online
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