The CCAC carries out ombudsman functions to safeguard rights, freedom and legitimate interests of individuals and ensure the legality of power of administrative authorities as well as the impartiality and efficiency of public administration.
|To investigate into cases related to administrative complaint|
|In order to redress illegal or unjust administrative acts or procedures, the CCAC initiates investigations according to law into complaints against public departments or entities over administrative illegalities and maladministration.
Notes to lodging administrative complaints
Channels for lodging complaints
|Investigation reports and recommendations|
|Following probe and analysis of complaints or information obtained in accordance with law, the CCAC will reflect the situations in its investigation reports and/or render suggestions to relevant entities.|
|To examine the legal systems|
|With regard to any shortcomings it finds in any legal provisions, especially those which may affect rights, freedom or legitimate interests of individuals, the CCAC renders recommendations or suggestions concerning their interpretation, amendment or repeal, or makes suggestions for new legislation.|
|To examine the operation of public services|
|To improve the internal operation of public entities and enhance their respect for legality in the administration, the CCAC keeps a watchful eye on their internal operation.|
|To formulate guidelines to promote integrity|
|The CCAC has formulated a series of guidelines aimed to raise the awareness of integrity among public servants and promote probity in public administration, including Guidelines on Professional Ethics and Conduct of Civil Servants, Recommendations on the Formulation of a Code of Conduct for Public Services and Institutions and Guidelines on the Procurement and Acquisition of Public Goods and Services.|
|The CCAC organises seminars to explain relevant provisions concerning corruption prevention at the requests of private entities or guilds as well as cooperates with different circles in formulating guidelines and codes of conduct to facilitate integrity building.|
To give impetus to the research activities on ombudsman systems, in 2006, the CCAC and the Macao Foundation joined hands to launch an incentive scheme entitled “Research Awards on Comparative Studies of Ombudsman Systems in Asia”. Below are two of the winning research reports:
The CCAC maintains communication with the ombudsman departments of other countries and regions. In order to enrich its staff's professional knowledge of handling administration complainants, the CCAC have joined some international associations in the relevant area and remains active in participating training programmes. Currently, the CCAC is a member of the International Ombudsman Institute (IOI) and the Asian Ombudsman Association (AOA).